How to Submit a Ticket

If you need to report a technology issue or request support, please submit a support ticket through our Freshdesk support portal:

1. Access the Portal:

• Visit our Freshdesk support portal at https://archbishopshaw.org/support.
• You can also find the link to the portal on the school’s website under the "Quick Links" section.

2. Log In or Sign Up:

• If you don’t have an account, click on "Sign Up" to create a new account using your school email address. 
• If you already have an account, log in with your credentials. 

3. Submit a Ticket:

• Once logged in, click on the "New Support Ticket" button.
• Fill out the form with the following information:
  • Subject: A brief summary of the issue.
  • Description: A detailed description of the problem you are experiencing. Please include any error messages, steps to reproduce the issue, and any troubleshooting steps you have already taken.
  • Attachments: If applicable, attach any relevant screenshots or files that can help us understand and resolve the issue.
  • Submit: Click "Submit" to send your ticket to the HelpDesk.

4. Check Status: 

• You can check the status of your submitted tickets by logging into the Freshdesk portal (https://archbishopshaw.org/support) and clicking on "Tickets" in the top menu. This will show you a list of your open and closed tickets along with their current status.